Returns & Exchanges

At APORRO, we strive for complete satisfaction with your jewelry, offering a 30-day window for returns or exchanges on items in their original, unworn condition. Please note that custom-made pieces and final sale items are ineligible for return due to their personalized nature.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online return portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original APORRO packaging, including all authenticity cards, pouches, and protective materials provided.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item for quality assurance, your refund or exchange will be processed within 5-7 business days.